MOMENTUM MOTORSPORTS FULFILMENT:
Cases in which your order for Momentum Motorsports(s) cannot be processed or delayed include but are not limited to: further contact required from you the customer from our fraud prevention department, as well as further contact required when a Product has been sent to our facility without proper included paperwork filled out legibly and/or correctly.
Furthermore, we reserve the right to refuse services to anyone in the event the Product is deemed beyond repairable condition upon initial diagnosis, the Product received does not match the model specific Momentum Motorsports(s) purchased through our website, and/or payment for such services could not be fully captured.
MOMENTUM MOTORSPORTS – HOURS OF OPERATION:
Our regular business hours are All day, 10 am to 10 pm IST.
MOMENTUM MOTORSPORTS – IN-BOUND SHIPPING LIABILITY NOTICE:
Terms Defined: The term “in-bound” is defined as the initial process of you, the customer, shipping your Product to us to complete Momentum Motorsports
Momentum Motorsports is not liable for any loss or damages incurred during the in-bound shipment process of your Product(s) from you the customer to us. Any damages or loss of your package incurred during the in-bound shipping process will be responsible by the shipping provider. All claims of damage or loss during in-bound shipping must be taken up with your chosen shipping provider. Momentum Motorsports strongly suggests that you obtain tracking information from the shipping service provider you choose to ship your Product to us. We also STRONGLY suggest you obtain insurance on your package sent to us for service.
Momentum Motorsports may contact you if your package has been received damaged to the point of further unsuspected damage to your Product. We may choose to provide pictures or video evidence of the damaged package and/or un-packing of the Product to note further or suspected damage incurred during the in-bound shipment of your Product to us.
Momentum Motorsports has the right to refuse Momentum Motorsports if further un-expected damage has occurred to the Product during the in-bound shipment to us. We may also provide advice on how to take further action to resolve such issues incurred during the inbound shipment process of your Product to us.
Momentum Motorsports kindly asks you to print and fill out our Momentum Motorsports Form and include it inside the package you choose to send your Product to us for repair. If you do not include this form filled out inside your package, we cannot guarantee that your repair can be expedited as quick as possible if further communication is required by you the customer.
MOMENTUM MOTORSPORTS – INITIAL INSPECTION AND DIAGNOSIS OF YOUR PRODUCT PRIOR TO MOMENTUM MOTORSPORTS:
Momentum Motorsports will perform an initial inspection and diagnosis of your Product prior to performing requested Momentum Motorsports to ensure the reparability of your Product to working condition. We will take proper steps and procedures to document the received condition of the Product and note any cosmetic or physical damage, imperfections, broken or missing components, and other issues with the Product to ensure and thorough diagnosis prior to the repair. We will also use this documented information to protect our liability during the possession and services rendered to your Product or property. In the event that the initial purchased Momentum Motorsports will not fix the intended issues or damaged part(s) we may then contact you to provide details of initial diagnosis to suggest additional parts or Momentum Motorsports required to fix your Product to working condition.
If additional parts or services are required to repair your Product to a working condition, we may then request payment authorization via telephone to cover additional charges necessary to complete the repair.
MOMENTUM MOTORSPORTS – WATER DAMAGE:
If your Product is received and upon initial diagnosis, we determine the presence of water or moisture induce damage we may then contact you to inform you of the presence of such damage and determine the reparability of your Product. We may also attempt to clean up the affected areas of your Product using various methods administered by professionals to resolve any presence of water damage. We will not provide a warranty or guarantee on the Momentum Motorsports in the instance your Product has suspected water damage.
MOMENTUM MOTORSPORTS – PRIVACY AND SECURITY:
We may request any security codes or locking swipe patterns required to unlock your Product to troubleshoot and record various issues during initial diagnosis and post repair inspection. If you choose not to provide such information required to unlock your Product to complete a full diagnosis, we may then note your decision and revoke coverage or liability on various components on your Product including but not limited to buttons, cameras, keypads, keyboards, LCD screens, Touch Screen Digitizers, etc. We will never share or disclose any sensitive information collected during the process of your Momentum Motorsports order.
MOMENTUM MOTORSPORTS – PRICING
Momentum Motorsports assigns prices to our Momentum Motorsports that include the cost of the part(s) and labour involved in the completion of the service. In the event during the initial diagnosis of your Product we suggest additional parts or services to complete the repair, additional service charges may be requested. Labour charges / Service charges are estimated by the length of time and level of difficulty involved in the completion of the repair.
MOMENTUM MOTORSPORTS – RETURN SHIPPING:
During the checkout process, you will have to choose a shipping method to complete your purchase. These pre-calculated shipping services are the options you choose to have your Product shipped back to you upon completion of the repair. Your package will be insured and tracking information will be provided via email.
If you choose a shipping service that does not require a signature for delivery you agree to take full responsibility for any packages that are left at your doorstep. When delivery confirmation from the selected shipping service has been verified no “lost” or “damage” package claims can be paid. If you choose a shipping method with a “signature required” you must be present at time of delivery and sign to receive your package.
Momentum Motorsports will take every precaution to ensure your Product is delivered safely. Your Product will always be shipped back in a box with protective packaging and a signature may be required.
MOMENTUM MOTORSPORTS – VOID OF WARRANTY DISCLOSURE
By performing a repair on your Product, you understand that your factory warranty, service provider warranty and/or other extended warranties may be voided. Momentum Motorsports offers no guarantees that our repair process will preserve any such warranty conditions.
MOMENTUM MOTORSPORTS – ABANDONMENT POLICY
Momentum Motorsports cannot store a customer’s Product or property for an extended period of time. There may be special circumstances when your Product requires further contact from you the customer or additional payment may be required to complete the repair process. If we have failed to establish contact you with your provided information after 3 or more attempts or additional payment for services rendered cannot be fulfilled, after 30 days your Product will be disposed of. Momentum Motorsports will not be responsible for any property or data on their Product that has been abandoned after 30 days.
MOMENTUM MOTORSPORTS – QUALITY OF PARTS
Unless otherwise described, Momentum Motorsports uses highest quality parts available in the market for most repairs. However, we do carry factory spec parts for a variety of Products, but unless otherwise described the parts used for repairs are after-market and of the highest quality available from our suppliers.
MOMENTUM MOTORSPORTS – WARRANTY AND RETURNS
Momentum Motorsports offers a 90-day limited warranty on all of our Momentum Motorsports. Our warranty is effective on the date of delivery or the date of Product is ready for collection and offers coverage on the part(s) used for the repair as well as the quality of service rendered. In the event you have an issue with your Product after a repair, please contact us immediately so we can take the proper steps to resolve the situation. All warranty claims are handled on a case-by-case basis and will require contact and participation from you the customer to provide all of the information necessary to process your claim. In some cases, you may need to send your Product back to our facility for re-work and diagnosis. This warranty only provides coverage on the parts used for the repair and does not cover physical damages caused by mishandling such as impact damage or damage caused by the elements (i.e. water, fire, etc.) This warranty only offers the guarantee that our parts will function correctly and the quality of service will meet industry standards.